How do I order the Concert?
Select Buy from the main menu. You will be requested to enter your email address and create a password. Be very careful to enter an email address that goes to you! Check carefully for typos. If you enter your email address incorrectly you will need to contact support to get it fixed.
What types of transactions are supported?
Online payments can made by Visa, MasterCard or American Express.
How will I be charged?
As soon as you complete and submit the Order Form your credit card will be charged. The total will match your exact online charges and you will be emailed a receipt. For further information, see our Terms & Conditions
. The transaction will appear on your statement as "Celtic Thunder X Concert".
Why is my card being declined?
Your card may be declined for a number of reasons. When our payment processor submits a charge to your bank, your bank will typically have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as the cardholder's spending habits, account balance, and card information like the expiration date and CVV/CVC security number.
Some declines are self-explanatory, such as incorrect information being submitted or insufficient funds. The most frequent reply we get from banks (and the most frustrating for consumers) relates to possible fraud. Since fraud detection signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and the cardholder previously had a successful payment, a future charge may still be declined by a bank’s overzealous fraud system.
If all of your card information seems correct, it is best to contact you bank directly and ask for more information. For privacy and security, banks and card issuers can only discuss the specifics of a declined payment with their cardholders – they cannot discuss this with the merchant.
If your card is declined, the easiest way to proceed with a purchase is to try another credit card.
What devices can I watch the service on?
The service is designed and supported for viewing on PC, Macs, Android phones and tablets, and iPhones and iPads. For those with Google ChromeCast or Apple AirPlay devices, you can cast to your big screen as well. The site is responsively designed and can be viewed on a variety of screen sizes. For those with a Google ChromeCast or Apple AirPlay device, you can cast to your big screen as well. To test your Chromecast or AirPlay capabilities try to play the test file at: https://celticthunderx.yaretv.com/simulate
How do I get a refund?
You are responsible to test your system to ensure that you have adequate bandwidth and processing power on your device to view the content. Refunds are only granted under extenuating circumstances, at the sole discretion of Yare. Refunds are not granted as a result of end user connectivity and computer issues. In the event that the stream becomes unavailable from the source or is otherwise affected by network or power failures, refunds will be granted. Please see our Terms & Conditions
. Questions regarding refunds can be emailed to [email protected]
Who do I contact for billing questions?
How do you stream your content?
Our live internet video streams are delivered via adaptive streaming technologies. The stream constantly adapts automatically to deliver the best quality playback based on your available bandwidth and processing capabilities. We currently deliver 720p video at bitrates ranging from 400kbps to 3,500kbps. Lower bitrates deliver to smaller screens such as mobile, while higher bitrates provide a great viewing experience on large screens – including connected TVs.
What kind of Internet connection do I need?
Our live internet video streams are delivered via adaptive streaming technologies. We currently deliver video at bitrates ranging from 400kbps to 3,500kbps. Most commercially available ADSL and cable connections should provide sufficient bandwidth for a quality viewing experience. In order to view a video cast to a large screen TV, a minimum of 5Mbps download speed is recommended. Note that streaming via mobile connections consumes a lot of bandwidth. It is recommended that you consume video content over wired or WIFI connections. Shared hotspots may not provide you with sufficient bandwidth to have a reliable streaming experience.
I missed the live Concert, can I watch later?
Yes! Whether you missed the event live or want to watch it again, the concert is available for on demand viewing for up to three replays (4.5 hours). The Concert will be made available for on-demand viewing within 10 minutes of the live event ending. Your PPV pass will expire forty-eight (48) hours after the concert ends.
How do I “cast” the video to my TV?
There are there are a few ways to get the content onto a large screen TV:
- In order to Chromecast, you need to have a Google Chromecast dongle connected to your TV. Once the Chromecast device is connected to your local home network, you will see a "casting" icon in the player. Press the icon and the video will be displayed on your connect TV. For further information on how to Chromecast visit https://www.google.com/chromecast/learn-tv/
- To use AirPlay, you will require an Apple TV device connect to your TV and local network. Once this is set up, you will see the option on your iOS device (iPhone, IPad or Mac) to Airplay. For further information visit https://support.apple.com/en-ca/HT204289
- If you do not have a wireless device that supports Chromecast or Airplay, you can use an HDMI (or similar connection) on your PC or laptop to display on a TV. For further information visit http://www.techadvisor.co.uk/how-to/laptop/how-connect-laptop-tv-3280787/
- New casting technologies are evolving at a rapid pace. Your devices may have their own propriety casting capabilities. Please be advised that due to the rapid changes in technology we are unable to warrant that third -party casting technologies will work with the system.
Casting is supported in Google Chrome (Android and Desktop) via Chromecast and in Safari (iOS and mac OS) via Airplay. At present, no other Casting configurations are officially supported in any other browsers.
Are there geographic and/or blackout restrictions?
The concert is available to subscribers world-wide, there are no territorial restrictions.